Message-ID: <19180963.1075848342627.JavaMail.evans@thyme>
Date: Fri, 19 Jan 2001 06:02:00 -0800 (PST)
From: michelle_dorsett@dell.com
To: ebass@enron.com
Subject: FW: Dell Computer Order
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> DELL & ENRON ClickAtHome ORDER CONFIRMATION
>
> Thank you for your Enron ClickAtHome order!  Please read and retain this
> e-mail for your records.  It contains important information relating to
> your order that should be used in any future communications with Dell.
>
> Your Dell customer number is:   12831599
>
> Your order number is:  504703075
>
> Your total "Out of Pocket" amount:  $1422.21
> The total "Out of Pocket" amount includes upgrade costs, shipping and
> taxes.
>
>
> Your Online Sales Point of Contact:
> We are here to assist you with your order if needed. Our office hours are
> Monday- Friday, 8am-7pm Central Standard Time.  You can reach our office
> by calling 1-866-220-3355 or through e-mail at:
> US_EPP_Clickathome@dell.com .
>
> Estimated Ship Date:
> We estimate that your order should be shipped on or before 01/26/01.
> Although we do not anticipate a delay in your order, we cannot guarantee
> the shipping date as we occasionally run into unexpected delays in
> manufacturing.  Your order is being shipped to you under Dell's terms and
> conditions of sale found at: www.dell.com.
>
> Total Satisfaction Policy:
> If you wish to cancel your order for any reason within 30 days, we'll
> refund amounts paid by you, minus shipping costs, no questions asked.  You
> are responsible for the cost of shipping your system back to us.
> EPP Customer Care contact options: 1-866-220-3355,  option 4 or use the
> e-mail box  US Relationship EPP@dell.com .
>
> How to Check Order Status:
> If you would like to check the status of your order, please call Dell's
> automated order status inquiry system at:  1-800-433-9014, or visit Dell's
> Order Status Page at: http://wwwapp.us.dell.com/us/en/ordstat/index.asp.
>
> You can also register to have Dell e-mail you when your order is shipped,
> by going to: http://wwwapp.us.dell.com/us/en/ordstat/watchreg.asp?ordnum.
>
> How to reach a Technical Support Representative:
> Once you have received your equipment, if you need to contact a Dell
> technical support representative, please call 1-866-220-3355, option 3.
> You will be asked to give your "Service Tag Number".  The "Service Tag
> Number" is a five digit alphanumeric number written on the white bar code
> label on the back of the system.  Please have this number ready before you
> contact the technical support representative.
>
>
> Thank you for participating in the Dell/ Enron ClickAtHome program.  It is
> my pleasure to work with you.
>
> Sincerely,
> Michelle Dorsett
> EPP On-Line
> Dell Computer Corporation
> <mailto:michelle_dorsett@dell.com>
> 1.877.692.2638 X 49794
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