Message-ID: <28148410.1075852928034.JavaMail.evans@thyme> Date: Thu, 11 Oct 2001 14:40:35 -0700 (PDT) From: no.address@enron.com Subject: Weekend Outage Report for 10-12-01 through 10-14-01 Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit X-From: Enron Change Management Announcement@ENRON X-To: Houston Outage Report@ENRON X-cc: X-bcc: X-Folder: \LCAMPBEL (Non-Privileged)\Campbell, Larry F.\Inbox X-Origin: Campbell-L X-FileName: LCAMPBEL (Non-Privileged).pst ------------------------------------------------------------------------------------------------------ W E E K E N D S Y S T E M S A V A I L A B I L I T Y F O R October 12, 2001 5:00pm through October 15, 2001 12:00am ------------------------------------------------------------------------------------------------------ SCHEDULED SYSTEM OUTAGES: ARDMORE DATA CENTER - FACILITY OPERATIONS: No Scheduled Outages. AZURIX: No Scheduled Outages. EB34 DATA CENTER - FACILITY OPERATIONS: No Scheduled Outages. EDI SERVER: No Scheduled Outages. EES: Impact: EES Time: Fri 10/12/2001 at 5:00:00 PM CT thru Fri 10/12/2001 at 6:00:00 PM CT Fri 10/12/2001 at 3:00:00 PM PT thru Fri 10/12/2001 at 4:00:00 PM PT Fri 10/12/2001 at 11:00:00 PM London thru Sat 10/13/2001 at 12:00:00 AM London Outage: PCCS IE5.5 Upgrade Environments Impacted: EES Purpose: Required to make the PCCS application compatible with new browser version being rolled out. Backout: Restore prior ASP pages and determine issues. Contact(s): Burt Bailey 713 853-9164 888-886-7432 Robert Lamberson 713-345-3350 Suchitra Narra ENRON CENTER SOUTH DATA CENTER - FACILITY OPERATIONS: No Scheduled Outages ENRON NORTH AMERICAN LANS: Impact: CORP Time: Sat 10/13/2001 at 9:00:00 AM CT thru Sat 10/13/2001 at 2:00:00 PM CT Sat 10/13/2001 at 7:00:00 AM PT thru Sat 10/13/2001 at 12:00:00 PM PT Sat 10/13/2001 at 3:00:00 PM London thru Sat 10/13/2001 at 8:00:00 PM London Outage: Replacement of Printer 3com Hubs w/ Cisco Switches Environments Impacted: Printers Purpose: Cisco 2820 switches are manageable, 3com hubs are not Backout: For any reason the printers do not connect to the printer network after the change, I will change every back to the original state. Contact(s): Mark Trevino 713-345-9954 Impact: ECN 6 Time: Sat 10/13/2001 at 9:00:00 AM CT thru Sat 10/13/2001 at 2:00:00 PM CT Sat 10/13/2001 at 7:00:00 AM PT thru Sat 10/13/2001 at 12:00:00 PM PT Sat 10/13/2001 at 3:00:00 PM London thru Sat 10/13/2001 at 8:00:00 PM London Outage: Cisco 2820 Replacement Environments Impacted: ECN 6 Purpose: 2924 Cisco switches are a better switch. Backout: Contact(s): Mark Trevino 713-345-9954 Impact: EBS Time: Sat 10/13/2001 at 11:00:00 AM CT thru Sat 10/13/2001 at 12:00:00 PM CT Sat 10/13/2001 at 9:00:00 AM PT thru Sat 10/13/2001 at 10:00:00 AM PT Sat 10/13/2001 at 5:00:00 PM London thru Sat 10/13/2001 at 6:00:00 PM London Outage: Converting EBS to Corp Network Environments Impacted: EBS Purpose: Incorporating EBS and CORP network Backout: Contact(s): George Nguyen 713-853-0691 FIELD SERVICES: No Scheduled Outages. INTERNET: No Scheduled Outages. MESSAGING: Impact: Napdx-msmbx01v Time: Fri 10/12/2001 at 6:30:00 PM CT thru Sat 10/13/2001 at 1:30:00 AM CT Fri 10/12/2001 at 4:30:00 PM PT thru Fri 10/12/2001 at 11:30:00 PM PT Sat 10/13/2001 at 12:30:00 AM London thru Sat 10/13/2001 at 7:30:00 AM London Outage: upgrade Napdx-msmbx01v Environments Impacted: Users on Napdx-msmbx01v Purpose: In order to standardize all E2k servers. Backout: Restore from Backup Contact(s): David Lin 713-345-1619 MARKET DATA: No Scheduled Outages. NT: No Scheduled Outages. OS/2: No Scheduled Outages. OTHER SYSTEMS: Impact: CORP Time: Sat 10/13/2001 at 6:00:00 PM CT thru Sun 10/14/2001 at 6:00:00 AM CT Sat 10/13/2001 at 4:00:00 PM PT thru Sun 10/14/2001 at 4:00:00 AM PT Sun 10/14/2001 at 12:00:00 AM London thru Sun 10/14/2001 at 12:00:00 PM London Outage: Croaker general maintenance. Environments Impacted: Custom Logs (CEI) Purpose: Monthly general maintenance schedule. Backout: Back out patches and reboot. Contact(s): Malcolm Wells 713-345-3716 Impact: CORP Time: Sat 10/13/2001 at 6:00:00 PM CT thru Sun 10/14/2001 at 6:00:00 AM CT Sat 10/13/2001 at 4:00:00 PM PT thru Sun 10/14/2001 at 4:00:00 AM PT Sun 10/14/2001 at 12:00:00 AM London thru Sun 10/14/2001 at 12:00:00 PM London Outage: General maintenance for charon. Environments Impacted: OPM Purpose: Test/Dev monthly maintenance schedule. Backout: Backout the patches reboot the server Contact(s): Malcolm Wells 713-345-3716 Impact: CORP Time: Sat 10/13/2001 at 10:00:00 PM CT thru Sun 10/14/2001 at 10:00:00 AM CT Sat 10/13/2001 at 8:00:00 PM PT thru Sun 10/14/2001 at 8:00:00 AM PT Sun 10/14/2001 at 4:00:00 AM London thru Sun 10/14/2001 at 4:00:00 PM London Outage: Maintenance and upgrades for adcupalpha. Environments Impacted: SAP / Project Sunrise Purpose: Maintenance and upgrades to enhance performance and stability. Backout: Restore from backup. Contact(s): Malcolm Wells 713-345-3716 Impact: CORP Time: Sat 10/13/2001 at 6:00:00 PM CT thru Sun 10/14/2001 at 6:00:00 PM CT Sat 10/13/2001 at 4:00:00 PM PT thru Sun 10/14/2001 at 4:00:00 PM PT Sun 10/14/2001 at 12:00:00 AM London thru Mon 10/15/2001 at 12:00:00 AM London Outage: Maintenance, New disk layout and cpu upgrades for adcupbravo. Environments Impacted: SAP / Project Sunrise Purpose: Maintenance and upgrades to enhance performance and stability. Backout: Restore from backup. Contact(s): Malcolm Wells 713-345-3716 Impact: CORP Time: Sat 10/13/2001 at 1:00:00 PM CT thru Sat 10/13/2001 at 3:00:00 PM CT Sat 10/13/2001 at 11:00:00 AM PT thru Sat 10/13/2001 at 1:00:00 PM PT Sat 10/13/2001 at 7:00:00 PM London thru Sat 10/13/2001 at 9:00:00 PM London Outage: Maintenance for server refraction. Environments Impacted: DPR Purpose: Check seating of new cpu modules. Backout: None Contact(s): Malcolm Wells 713-345-3716 SITARA: Impact: Sitara/CPR Time: Sat 10/13/2001 at 7:00:00 PM CT thru Sun 10/14/2001 at 7:00:00 AM CT Sat 10/13/2001 at 5:00:00 PM PT thru Sun 10/14/2001 at 5:00:00 AM PT Sun 10/14/2001 at 1:00:00 AM London thru Sun 10/14/2001 at 1:00:00 PM London Outage: Sitara/CRP impact due to Solar Migration Environments Impacted: All Purpose: New hardware migration to done by Enterprise Storage Team Backout: Contact(s): SitaraonCall 713-288-0101 CPRonCall 713-284-4175 Impact: Production Reporting Time: Sat 10/13/2001 at 12:00:00 PM CT thru Sun 10/14/2001 at 7:00:00 AM CT Sat 10/13/2001 at 10:00:00 AM PT thru Sun 10/14/2001 at 5:00:00 AM PT Sat 10/13/2001 at 6:00:00 PM London thru Sun 10/14/2001 at 1:00:00 PM London Outage: Sitara Reports Environments Impacted: Corp Purpose: Hardware upgrade Backout: Reverting back to Moe Contact(s): SitaraonCall 713-288-0101 SUN/OSS SYSTEM: No Scheduled Outages. TELEPHONY: Impact: Time: Sat 10/13/2001 at 10:00:00 PM CT thru Sun 10/14/2001 at 12:00:00 AM CT Sat 10/13/2001 at 8:00:00 PM PT thru Sat 10/13/2001 at 10:00:00 PM PT Sun 10/14/2001 at 4:00:00 AM London thru Sun 10/14/2001 at 6:00:00 AM London Outage: Monthly Maintenance - Lucent CMS & Conversant Full Back-up Environments Impacted: Call Centers Purpose: Monthly Maintenance Backout: Contact(s): Cynthia Siniard 713-853-0558 TERMINAL SERVER: No Scheduled Outages. UNIFY: No Scheduled Outages. ----------------------------------------------------------------------------------------------------------------------------- FOR ASSISTANCE (713) 853-1411 Enron Resolution Center Specific Help: Information Risk Management (713) 853-5536 SAP/ISC (713) 345-4727 Unify On-Call (713) 284-3757 [Pager] Sitara On-Call (713) 288-0101 [Pager] RUS/GOPS/GeoTools/APRS (713) 639-9726 [Pager] OSS/UA4/TARP (713) 285-3165 [Pager] CPR (713) 284-4175 [Pager] EDI Support (713) 327-3893 [Pager] EES Help Desk (713)853-9797 OR (888)853-9797 TDS -Trader Decision Support On-Call (713) 327-6032 [Pager]