Message-ID: <17608673.1075859210437.JavaMail.evans@thyme> Date: Tue, 27 Nov 2001 16:36:16 -0800 (PST) From: geoff.pollard@enron.com To: jeff.dasovich@enron.com, lamar.frazier@enron.com, d..steffes@enron.com Subject: RE: Pac Tel - CPUC Customer Switch Complaint Cc: susan.mara@enron.com, b.smith@enron.com, diann.huddleson@enron.com, evan.hughes@enron.com, rebecca.fite@enron.com, tom.riley@enron.com Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit Bcc: susan.mara@enron.com, b.smith@enron.com, diann.huddleson@enron.com, evan.hughes@enron.com, rebecca.fite@enron.com, tom.riley@enron.com X-From: Pollard, Geoff X-To: Dasovich, Jeff , Frazier, Lamar , Steffes, James D. X-cc: Mara, Susan , Smith, Mike B , Huddleson, Diann , Hughes, Evan , Fite, Rebecca , Riley, Tom X-bcc: X-Folder: \Jeff_Dasovich_Jan2002\Dasovich, Jeff\Inbox X-Origin: Dasovich-J X-FileName: jdasovic (Non-Privileged).pst All, I spoke with the customer, Mike Benson. He is not angry, but he would like his accounts returned to bundled service. He understands that we are implementing a large contract with SBC Corp Real Estate, and that it is possible more of his accounts are inadvertantly on the list. He knows to contact me directly with future issues. I submitted the deal sheet to de-DASR the 2 accounts he identified to Samantha Fite a few moments ago. I have also notified the SBC contracts manager of the situation. Let me know if there are any questions or concerns. Geoff Geoff Pollard Service Manager Enron Energy Services 925-543-3763 -----Original Message----- From: Pollard, Geoff Sent: Monday, November 26, 2001 10:02 AM To: 'Jeff Dasovich/ENRON@enronXgate@ENRON@EES'; Frazier,Lamar; James D Steffes/ENRON@enronXgate Cc: Susan J Mara/ENRON@enronXgate; Smith,Mike B; Huddleson,Diann; Evan Hughes/ENRON@enronxgate; Rebecca Fite/ENRON@enronxgate; Riley, Tom Subject: RE: Pac Tel - CPUC Customer Switch Complaint Yes, I will keep you all posted. I placed a call to the customer at 7:30 this morning, but have not heard back from them yet. Geoff -----Original Message----- From: Jeff Dasovich/ENRON@enronXgate@ENRON@EES Sent: Monday, November 26, 2001 10:00 AM To: Frazier,Lamar; James D Steffes/ENRON@enronXgate; Pollard, Geoff Cc: Susan J Mara/ENRON@enronXgate; Smith,Mike B; Huddleson,Diann; Evan Hughes/ENRON@enronxgate; Rebecca Fite/ENRON@enronxgate; Riley, Tom Subject: RE: Pac Tel - CPUC Customer Switch Complaint Thanks, Lamar. Geoff, could you let us know how it goes with the customer and if this a mix-up on the customer's end. Thanks very much. Best, Jeff -----Original Message----- From: Frazier, Lamar Sent: Monday, November 26, 2001 9:32 AM To: Steffes, James D.; Pollard, Geoff Cc: Dasovich, Jeff; Mara, Susan; Smith, Mike B; Huddleson, Diann; Hughes, Evan; Fite, Rebecca; Riley, Tom Subject: Re: Pac Tel - CPUC Customer Switch Complaint Geoff Pollard is the SM for Pac Tel. From: James D Steffes/ENRON@enronXgate on 11/21/2001 04:01 PM To: Lamar Frazier/HOU/EES@EES cc: Jeff Dasovich/ENRON@enronXgate, Susan J Mara/ENRON@enronXgate, Mike B Smith/ENRON@enronXgate, Diann Huddleson/HOU/EES@EES, Evan Hughes/ENRON@enronxgate, Rebecca Fite/ENRON@enronxgate Subject: Pac Tel - CPUC Customer Switch Complaint I received a call late today from the CPUC (Joyce @ 415-703-2199). Someone from Pac Tel called and said that his service was switched without authorization - Mike Benson with Payphone group @707-253-8892 or 707-292-1766. Lamar -- who is the client rep for Pac Tel? Can they get into Pac Tel and try and find out if we have done something inappropriate? We need to call this guy back by Monday EOB. Please let Jeff Dasovich know so he can call Joyce back - I'll be out on vacation next week. Jim