Message-ID: <23675919.1075855738352.JavaMail.evans@thyme> Date: Wed, 19 Jan 2000 00:15:00 -0800 (PST) From: randall.gay@enron.com To: robert.superty@enron.com Subject: Re: Weekend access & terminal server Cc: george.smith@enron.com, katherine.kelly@enron.com, edward.terry@enron.com Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit Bcc: george.smith@enron.com, katherine.kelly@enron.com, edward.terry@enron.com X-From: Randall L Gay X-To: Robert Superty X-cc: George Smith, Katherine L Kelly, Edward Terry X-bcc: X-Folder: \Randall_Gay_Dec2000\Notes Folders\All documents X-Origin: Gay-R X-FileName: rgay.nsf Bob: The problem we were having is that if they could get in, it would lock them up for up to 5 minutes and then kick them out. This would happen over and over again. They said it was alright from 7:30 to 8:30 am, then became unusable about 8:30. It has gotten to the point that on most days when they get cut off and they have to log back in they do not even consider this a problem. We need to get back to exceptional service so they do not have to keep logging back in. Thanks Bob.