Message-ID: <4557854.1075840538763.JavaMail.evans@thyme> Date: Fri, 18 Jan 2002 11:09:10 -0800 (PST) From: rosemary.freeman@exolink.com To: bagross@aep.com, slmckain@aep.com Subject: RE: premise address changes Cc: set@ercot.com Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit Bcc: set@ercot.com X-From: Rosemary Freeman @ENRON X-To: 'bagross@aep.com', slmckain@aep.com X-cc: set@ercot.com X-bcc: X-Folder: \ExMerge - Gilbert-smith, Doug\Deleted Items X-Origin: GILBERTSMITH-D X-FileName: doug gilbert smith 6-25-02.PST The 814_PC does not have anything in it for address other than the postal code, at this time. -----Original Message----- From: bagross@aep.com [mailto:bagross@aep.com] Sent: Friday, January 18, 2002 12:28 PM To: slmckain@aep.com Cc: set@ercot.com Subject: Re: premise address changes Shelley, the market left the 814_PC transaction (Maintain customer Information request) in place so that the CR could notify the TDSP when changes like the one you mention were necessary. It is a point to point transaction from the CR to the TDSP. Blake A. Gross AEP Business Standards Consultant Phone: 918.594.4022 Fax: 918.594.3969 WT2-Tulsa 6S-426 Audinet: 8.700.4022 bagross@aep.com slmckain@aep.com 01/18/2002 08:48 AM To: set@ercot.com cc: Subject: premise address changes Is there a standard process for each TDSP on how CR's should handle notifying a TDSP if they are aware that a premise address needs to be changed? Couple of examples below. A customer is notified by the post office that the post office is changing their premise address and they call their CR to notify them in order to recieve their bill correctly. CR receives information from return mail processing, etc, that a premise address should be changed. The 814_20 is for communications from the TDSP to Ercot to the CR, but does not provide for communication back the other way. Should the customer be directed to the TDSP phone centers or what is the best means to communicate these change requests? Shelley McKain AEP Retail Operations Retail Business Consultant (918) 493-9515 Fax (918)594-3328