Message-ID: <7409746.1075851018578.JavaMail.evans@thyme> Date: Mon, 21 Aug 2000 00:29:00 -0700 (PDT) From: steven.kean@enron.com To: richard.amabile@enron.com Subject: Re: Computer Based Communications Training Initiative - Response Reminder for Feedback Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit X-From: Steven J Kean X-To: Richard Amabile X-cc: X-bcc: X-Folder: \Steven_Kean_Oct2001_2\Notes Folders\Attachments X-Origin: KEAN-S X-FileName: skean.nsf My message cut off... The conclusion is that while we continue to need to address the kinds of issues laid out in your recommnedations, we need to look at solutions which may go deeper to adress our communications problems .. . solutions which have become available only recently. Why not have these guys focus on an online training program to both teach people how to make information available and accessible (eg by recording information and updating on the intranet) and demonstrating the importance of this activity to the success of the organization. I think you and your team have done a fine job dealing with the traditional (and perhaps largely insoluble problems) that this group wants to take on. I am pessimistic that the program outlined below will provide anything other than marginal improvements. I am somewhat optimistic, though, that we may be able to bypass many of these problems (and get to the heart of what people are really complaining about in the survey) by instituting real knowledge management at Enron. Richard Amabile 08/18/2000 05:20 PM To: Mike McConnell/HOU/ECT@ECT, Louise Kitchen/HOU/ECT@ECT, David Gorte/HOU/ECT@ECT, Cindy Olson/Corp/Enron@ENRON, James Prentice/GPGFIN/Enron@ENRON, Jan Johnson/GPGFIN/Enron@ENRON, Mark Koenig/Corp/Enron@ENRON, Sharon Butcher/Corp/Enron@ENRON, Mary Clark/Corp/Enron@ENRON, Gina Taylor/OTS/Enron@Enron, Mike Stewart/Corp/Enron@ENRON, Dave Schafer/OTS/Enron@ENRON, David A Terlip/Corp/Enron@Enron, Joe Kishkill/SA/Enron@Enron, Marie Hejka/Corp/Enron@ENRON, Craig Childers/HOU/EES@EES, Craig H Sutter/HOU/EES@EES, Kirk McDaniel/ENRON_DEVELOPMENT@ENRON_DEVELOPMENT, Kathleen A Cook/ENRON_DEVELOPMENT@ENRON_DEVELOPMENT, John Ambler/ENRON_DEVELOPMENT@ENRON_DEVELOPMENT, Keith Sparks/ENRON_DEVELOPMENT@ENRON_DEVELOPMENT, James C Lewis/ENRON_DEVELOPMENT@ENRON_DEVELOPMENT, Ray Bennett/HOU/EES@EES, Joseph W Sutton/ENRON_DEVELOPMENT@ENRON_DEVELOPMENT, George Wasaff/NA/Enron@Enron, Elizabeth Tilney/HOU/EES@EES, Michael R Brown/LON/ECT@ECT, Andrew S Fastow/HOU/ECT@ECT, Billy Lemmons/Corp/Enron@ENRON, Steven J Kean/HOU/EES@EES, Scott Yeager@ees, Eric Thode/Corp/Enron@ENRON, Marie Hejka/Corp/Enron@ENRON, Cynthia Barrow/HR/Corp/Enron@ENRON, John Thompson/LON/ECT@ECT, Nigel Sellens/LON/ECT@ECT, David Oxley/HOU/ECT@ECT, Drew C Lynch/LON/ECT@ECT, Marla Barnard/Enron Communications@Enron Communications, robert.jones@enron.com, Kimberly Rizzi/HOU/ECT@ECT, Scott Gilchrist/ENRON_DEVELOPMENT@ENRON_DEVELOPMENT, Janie Bonnard/ENRON_DEVELOPMENT@ENRON_DEVELOPMENT, willie.williams@enron.com, Scott Gilchrist/ENRON_DEVELOPMENT@ENRON_DEVELOPMENT, Tim O'Rourke/Corp/Enron@Enron, Miguel Padron/SA/Enron@Enron, Gerry Chatham/Corp/Enron@ENRON, Cindy Skinner/HOU/ECT@ECT, Ranendra Sengupta/ENRON_DEVELOPMENT@ENRON_DEVELOPMENT cc: ksargent@cognitivearts.com Subject: Computer Based Communications Training Initiative - Response Reminder for Feedback This is a reminder that we would like your feedback/input on the items mentioned below regarding the Computer Based Communications Training Initiative. Please respond by the close of business Monday, August 21 otherwise we will need to move ahead with the responses received by that time. Dick Amabile ---------------------- Forwarded by Richard Amabile/HR/Corp/Enron on 08/18/2000 04:31 PM --------------------------- Richard Amabile 08/16/2000 02:40 PM To: Mike McConnell/HOU/ECT@ECT, Louise Kitchen/HOU/ECT@ECT, David Gorte/HOU/ECT@ECT, Cindy Olson/Corp/Enron@ENRON, James Prentice/GPGFIN/Enron@ENRON, Jan Johnson/GPGFIN/Enron@ENRON, Mark Koenig/Corp/Enron@ENRON, Sharon Butcher/Corp/Enron@ENRON, Mary Clark/Corp/Enron@ENRON, Gina Taylor/OTS/Enron@Enron, Mike Stewart/Corp/Enron@ENRON, Dave Schafer/OTS/Enron@ENRON, David A Terlip/Corp/Enron@Enron, Joe Kishkill/SA/Enron@Enron, Richard Amabile/HR/Corp/Enron@ENRON, Marie Hejka/Corp/Enron@ENRON, Craig Childers/HOU/EES@EES, Craig H Sutter/HOU/EES@EES, Kirk McDaniel/ENRON_DEVELOPMENT@ENRON_DEVELOPMENT, Kathleen A Cook/ENRON_DEVELOPMENT@ENRON_DEVELOPMENT, John Ambler/ENRON_DEVELOPMENT@ENRON_DEVELOPMENT, Keith Sparks/ENRON_DEVELOPMENT@ENRON_DEVELOPMENT, James C Lewis/ENRON_DEVELOPMENT@ENRON_DEVELOPMENT, Richard Leibert/ENRON_DEVELOPMENT@ENRON_DEVELOPMENT, Ray Bennett/HOU/EES@EES, Joseph W Sutton/ENRON_DEVELOPMENT@ENRON_DEVELOPMENT, George Wasaff/NA/Enron@Enron, Elizabeth Tilney/HOU/EES@EES, Michael R Brown/LON/ECT@ECT, Andrew S Fastow/HOU/ECT@ECT, Billy Lemmons/Corp/Enron@ENRON, Steven J Kean/HOU/EES@EES, Diane Bazelides/HOU/AZURIX@AZURIX, Scott Yeager@ees, Eric Thode/Corp/Enron@ENRON, Marie Hejka/Corp/Enron@ENRON, Cynthia Barrow/HR/Corp/Enron@ENRON, John Thompson/LON/ECT@ECT, Nigel Sellens/LON/ECT@ECT, David Oxley/HOU/ECT@ECT, Drew C Lynch/LON/ECT@ECT, Marla Barnard/Enron Communications@Enron Communications, robert.jones@enron.com, Kimberly Rizzi/HOU/ECT@ECT, Scott Gilchrist/ENRON_DEVELOPMENT@ENRON_DEVELOPMENT, Janie Bonnard/ENRON_DEVELOPMENT@ENRON_DEVELOPMENT, willie.williams@enron.com, Scott Gilchrist/ENRON_DEVELOPMENT@ENRON_DEVELOPMENT, Tim O'Rourke/Corp/Enron@Enron, Miguel Padron/SA/Enron@Enron, Gerry Chatham/Corp/Enron@ENRON, Cindy Skinner/HOU/ECT@ECT, Ranendra Sengupta/ENRON_DEVELOPMENT@ENRON_DEVELOPMENT cc: ksargent@cognitivearts.com Subject: Computer Based Communications Training Initiative As agreed in our V&V meeting today I have attached two items for your review: 1. A list of those who have been interviewed or have been part of a focus group on this subject. The input from individuals on this list will be the basis for developing the 5-7 key scenarios that will be a part of the training. Please let me know if you feel we should include more people from your unit to insure that your unit's unique circumstances are appropriately taken into account. If so, let us know either their names or how you would like them to be identified. Some of the individuals on this list will be contacted as Subject Matter Experts to help provide real Enron contexts for the scenarios as they are further developed. 2. A list of the "first draft" objectives for the program and 10 possible scenarios. Since we will only be able to have a total of about 5-7 scenarios in the final version, identify the 5 - 7 on this list of high level scenario ideas that will have the most impact on improving communications and the most applicability to a range of managers across the Enron organization. Any other feedback you can provide on the objectives or scenarios would be greatly appreciated. We are seeking to move forward with the development of scenarios by the beginning of next week. Therefore, if you could provide your feedback on both of the items above by Friday, August 18th, it would be greatly appreciated. Dick Amabile