Subject: Non-Elective IT Support Staffing for EBS - 2002
From: [email-masked]
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Nov 2001 15:18:19 -0800 (PST)

Following this week's discussions, we have recalculated the absolute minimum number of people required to keep your present systems in production.  In recalculating this number, we have eliminated everything except that which is required for "non-elective" maintenance.  Although many of the systems have been in operation for some time, we still frequently encounter problems which interrupt production.  Such events require emergency attention and are what we refer to as "non-elective" maintenance.  Therefore, in recalculating these support staff, we have excluded any effort for improvements or other changes that the users have previously identified for next year's work.  Also, we are suggesting excluding any further effort on the Saber Settlement, GeoQual, Market Intelligence, DPC Tax & Media Services systems which we will simply wrap up as those are and put them in "moth balls" for possible future use.  As the result of this process, we have come to a core minimum number of 19 people required to simply ensure that the remaining systems continue to function.  The only way that we can logically reduce this core number any further would be to "turn off" other production systems.  Although we recognize that the concept of turning-off other production systems is unattractive, it would be far better to have this happen in a planned, orderly fashion than having them crash in an unrecoverable condition later.  

Regards,
Inja Chun

 -----Original Message-----
From: 	Chun, Inja  
Sent:	Friday, November 02, 2001 10:55 AM
To:	Pearce, Barry; Pickering, Mark; Beck, Sally; Piper, Greg
Subject:	ENW/EBS - IT Support for 2002
Importance:	High
Sensitivity:	Confidential

As we discussed at the Lunch meeting yesterday, we have previously reviewed all of the EBS systems to determine the minimum staffing required to keep the system operational (maintenance) and to meet any currently identified modifications (future development).  The summarized numbers are shown on the attached cover sheet by each system with accompanying backup details.  The details cover major functionalities of systems, magnitude of system (i.e. # of deals, # facilities) and other information that Greg Piper asked in the meeting.  Also shown on the last column is an estimate of the impact on our users and customers, if the computer systems were no longer available.   I look forward to discussing these issues with you on Monday, and please let me know if you have any questions in the meantime.  

	 << File: EBS-IT 2002 Staffing Estimate.xls >> 

          << File: EBS Systems Diagram.vsd >> 
Regards,
Inja Chun