Subject: Notes from Critical Business Apps. meeting
From: [email-masked]
To: [email-masked]
Cc: [email-masked], [email-masked]
Date: Tue, 25 Sep 2001 10:35:25 -0700 (PDT)

These notes are very high level.
The goals of Brads meeting was to evaluate the need for the development of a systems diagnostic tool and to develop a process for notification of critical business application and hardware failure. This was a follow up meeting where alternate forms of communicating with customers was discussed. 
Critical Business Application:
Outlook (Exchange Servers)
Mailman.Enron.com
Websites / Servers (all the www.hottap.enron.com there are eight in total)
EDI Hub
EDI Net
VPN
PGas
TMS
CMS
CRS
 	
Set up a process for notification of outages and customer notification:
Scott Abshire felt Blackberry would be very beneficial for internal communication due to the ability to send direct messages to one another inside the building.
Develop three methods for communicating (Email, Page and voice mail, Pop Up messaging).
Outage and failure communications to go to the HotTap Help Desk, Shelley, Directors and Team Advisors.
Outage and failure communication messages to be distributed from either the Help Desk or Jean McFarland.
EDI possibly could be rolled into the same communication method.

Scott Abshrie and his group are all ready planned and budgeted a diagnostic tool, the first phase is for hardware and will be functional by yearend 2001. The second phase will be for applications in in service sometime in 2002. With this plan in place there is no need to duplicate efforts.