Subject: RE: ELM Course Offering
From: [email-masked]
To: [email-masked], [email-masked], [email-masked]
Cc: [email-masked], [email-masked]
Date: Fri, 5 Oct 2001 04:57:51 -0700 (PDT)

Robert, we have decided to send Donna Scott and a person out of Brad's group to
	attend this training.  Then they will come back and do the training with each of
	us.  This will help minimize costs and yet give us the opportunity for everyone to
	benefit from the information.  Thanks. Lynn

 -----Original Message-----
From: 	Benningfield, Robert  
Sent:	Thursday, October 04, 2001 6:50 PM
To:	Blair, Lynn; Kowalke, Terry; Bodnar, Michael
Subject:	FW: ELM Course Offering

Lynn,

I would like to attend this class if possible, on 11/01/01 and 11/02/01.

Robert

 -----Original Message-----
From: 	Enron Announcements/Corp/Enron@ENRON [mailto:[email-masked]]  On Behalf Of Enron Messaging Administration
Sent:	Thursday, October 04, 2001 10:25 AM
To:	All Enron Houston Special@ENRON
Subject:	ELM Course Offering

Good morning,

ENW Global Messaging would like to apologize for the previous version of the mailing.  Below is the intended version.

Signature Service:  The Key To Customer Satisfaction ( Wilson Learning)

Come join us and learn more about what it means to provide Excellent Service!
(2 Classes have been scheduled with 20 slots available for each date.)
October 18-19;    November 1-2
  in EB 560    Cost:  $740.00
8:00 a.m.-5:00 p.m. (1st day)
8:00 am - 12 noon (2nd day)

Topics Covered Include:
Discovering the Opportunities in Customer Satisfaction
Managing Myself
Opening the Interaction
Determining Needs and Expectations
Managing the Interaction
Satisfying Customers in Comfortable & Indecisive Conditions
Satisfying Customers in the Insistent & Irate Conditions

Please log onto http://elm.enron.com to sign up for the class of your choice.  The class is listed under "By Invitation" Category.   If you have problems registering or have any questions, please call 713-853-0357.