Message-ID: <25363269.1075861063191.JavaMail.evans@thyme> Date: Fri, 4 Jan 2002 12:32:56 -0800 (PST) From: customercenter@forrester.com To: weekly_research@frstrelay001.forrester.com Subject: New Research From Forrester -- 1/4/2002 Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit X-From: Forrester Weekly Research X-To: WEEKLY_RESEARCH@frstrelay001.forrester.com X-cc: X-bcc: X-Folder: \Shelley_Corman_Mar2002\Corman, Shelley\Deleted Items X-Origin: Corman-S X-FileName: scorman (Non-Privileged).pst =========================================================================== NEW RESEARCH AT WWW.FORRESTER.COM -- 1/4/2002 =========================================================================== Tactical And Strategic Balance Is Key To Online Success Forrester's Leadership Forum Europe delivers the insight you need to use the Net to lower costs today while keeping an eye on new technologies for future profit. Keynote speakers include: Philip Bates, Managing Director, Bluesocket Dana Cuffe, CIO, Egg Mark Elliott, General Manager - EMEA, IBM Robert Jewell, CEO, Altio Dr. Lars Kreul, President, Wingcast Europe Dirk Kronemeyer, Director E-Development, KLM Royal Dutch Airlines Dr. Ralph Meyfarth, President and CEO, lesswire Jean-Francois Pontal, CEO, Orange Arturo Colantuoni Sanvenero, Director - Integrated Home Solutions, Whirlpool Europe Colin Webb, VP eBusiness, Unilever Forrester's Leadership Forum Europe Seizing Europe's Online Potential: Today And In The Future April 9-10, 2002 Hotel Okura, Amsterdam For more information or to take advantage of our early registration offer call our Events Hotline on +31 20 305 4848 or visit us at http://www.forrester.com/Events/Overview/0,5158,458,00.html =========================================================================== NEW Strategy Research: 6 Reports, 8 Briefs NEW Technographics(R) Research: 1 Data Snapshot NEW TechRankings(TM) Research: 1 TechInsight =========================================================================== STRATEGY RESEARCH Big Banks Dominate iDTV - Report Benjamin Ensor, December 2001 Related to: Financial Services UK Market Focus; UK Internet Commerce; UK On-line Finance http://www.forrester.com/ER/Research/Report/0,1338,11725,00.html Leading financial firms rushed to pioneer iDTV in the UK -- but low uptake and tech limitations prevent short-term ROI. Big banks will outlast rivals by combining interactive advertising with walled-garden services. Managing Auto's Demand Chain - Report Baba Shetty, December 2001 Related to: Automotive Market Focus http://www.forrester.com/ER/Research/Report/0,1338,12211,00.html Auto demand chain costs devastate OEM and dealer profits. By 2003, leading OEMs will unveil second-generation locate-to-order systems -- not to sell online, but to dramatically reduce demand chain costs. Rehabilitating B2B Content - Report John P. Dalton, December 2001 Related to: Site Technology Market Focus; Corporate Technology; Internet Commerce; Applications, Development, & Data; Business Trade On-line; Healthcare On-line; On-line Retail; Commerce Technology http://www.forrester.com/ER/Research/Report/0,1338,11183,00.html Sell-side firms struggle with complex -- and expensive -- content management challenges. To succeed, firms must either master application integration and content classification or find a hosted solutions provider. Reinventing Technology Management - Report Sharon L. Botwinik, December 2001 Related to: Technology Leadership Core Skill; Corporate Technology; IT Leadership; European Corporate Technologies; IT Organizations & Budgets http://www.forrester.com/ER/Research/Report/0,1338,11984,00.html Today's stand-alone IT can't manage externally sourced and business-owned technology. To thrive, firms will adopt exT structures to manage and deliver technology that drives measurable business value. Specialize Your Site's Search - Report Kyle Johnson, December 2001 Related to: Site Technology Market Focus; Corporate Technology; Internet Commerce; Applications, Development, & Data; Business Trade On-line; New Media; On-line Financial Services; On-line Retail; Commerce Technology; Site Design & Management http://www.forrester.com/ER/Research/Report/0,1338,13322,00.html Site managers struggle to bring the quality of search in line with rising expectations. Questing for all-in-one search doesn't help -- firms must optimize engines to help users locate products or get help or find documents. The Secret To Device Success - Report Bruce Kasrel, December 2001 Related to: Media Market Focus http://www.forrester.com/ER/Research/Report/0,1338,13493,00.html Device makers should: 1) focus on a common, cumbersome behavior, and 2) maximize usability, not technology. These criteria give PC makers an edge in new devices. Lessons From Bankinter's Unique Aggregation Play - Brief Benjamin Ensor, January 2, 2002 Related to: Financial Services Europe Market Focus; European Internet Commerce; European On-line Finance http://www.forrester.com/ER/Research/Brief/0,1317,14221,00.html Device Review: Digital Cameras Need PC Integration - Brief Bruce Kasrel, December 31, 2001 Related to: Media Market Focus; Internet Commerce; New Media; Consumer Technology; Future Of TV & Entertainment http://www.forrester.com/ER/Research/Brief/0,1317,14076,00.html Device Review: MP3s Must Improve Usability - Brief Bruce Kasrel, December 31, 2001 Related to: Media Market Focus; Internet Commerce; New Media; Consumer Technology; Future Of TV & Entertainment http://www.forrester.com/ER/Research/Brief/0,1317,14077,00.html Device Review: Media Terminals Are Mute For Now - Brief Bruce Kasrel, December 31, 2001 Related to: Media Market Focus; Internet Commerce; New Media; Consumer Technology; Future Of TV & Entertainment http://www.forrester.com/ER/Research/Brief/0,1317,14079,00.html Device Review: PDAs Must Innovate To Stand Out - Brief Bruce Kasrel, December 31, 2001 Related to: Media Market Focus; Internet Commerce; New Media; On-line Financial Services; On-line Retail; Consumer Technology http://www.forrester.com/ER/Research/Brief/0,1317,14078,00.html 2002: Year Of Apparel Supply Chain Collaboration - Brief Evie Black Dykema, December 28, 2001 Related to: Retail Market Focus; Internet Commerce; New Media; On-line Financial Services; On-line Retail; Branding & Advertising On-line; Future of Customer Service http://www.forrester.com/ER/Research/Brief/0,1317,14233,00.html Tech Opportunities Persist Despite Hard-Hit Budgets - Brief Sharon L. Botwinik, December 28, 2001 Related to: Technology Leadership Core Skill; Corporate Technology; IT Leadership; IT Organizations & Budgets http://www.forrester.com/ER/Research/Brief/0,1317,14216,00.html Which Industries Will Adopt Web Services? - Brief Simon Yates, December 28, 2001 Related to: B2B Market Focus; Internet Commerce; Business Trade On-line; Healthcare On-line http://www.forrester.com/ER/Research/Brief/0,1317,14220,00.html =========================================================================== TECHNOGRAPHICS RESEARCH Some Folks Just Say "No" To Online Buying - Data Snapshot Steve Yonish, December 31, 2001 Related to: Benchmark North America; Technographics North America; Technographics Benchmark Research; Technographics Consumer Technology; Technographics Personal Finance; Technographics Retail & Media; Technographics Travel; Technographics Young Consumers http://www.forrester.com/ER/Research/DataSnapshot/0,1317,14089,00.html =========================================================================== TECHRANKINGS RESEARCH Marketing Software's Best Days Are Still To Come - TechInsight Eric Schmitt, January 2, 2002 Related to: Marketing Automation Application TechRankings http://www.forrester.com/ER/Research/TechInsight/0,4109,14215,00.html =========================================================================== REPRINTS Forrester clients can order additional hard copies of our Reports and Briefs; research is also available electronically to post on your Web site. Please contact your Account Manager for more information. If you would like to reach us, please click on the "Contact Us" link on our Web site's left-hand navigation bar. You will have the option to email your Forrester Account Manager or the Customer Center. You can also call us at +1 888/265-7145 (toll-free in the United States and Canada only) or at +1 617/613-5730, Monday-Friday, 8 a.m.- 7 p.m. EST, or email us at tech-support@forrester.com. Please forward the following information to people whom you think would benefit from Forrester's research: To subscribe to Forrester's weekly research update, please go to: http://www.forrester.com/Listserv?list=WEEKLY_RESEARCH&action=sub Unsubscribing If you do not want to receive this email anymore, please go to: http://www.forrester.com/Listserv?list=WEEKLY_RESEARCH&action=unsub Technographics is a registered trademark of Forrester Research, Inc. TechRankings is a trademark of Forrester Research, Inc.