Message-ID: <5832326.1075861094001.JavaMail.evans@thyme> Date: Mon, 25 Feb 2002 13:41:47 -0800 (PST) From: cindy.olson@enron.com To: shelley.corman@enron.com Subject: RE: Elevator Maintenance Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: quoted-printable X-From: Olson, Cindy X-To: Corman, Shelley X-cc: X-bcc: X-Folder: \Shelley_Corman_Mar2002\Corman, Shelley\Inbox\Archives X-Origin: Corman-S X-FileName: scorman (Non-Privileged).pst I just spoke to Randy.....sounds like they have a procedural change in plac= e that should handle it in the future. -----Original Message----- From: =09Corman, Shelley =20 Sent:=09Monday, February 25, 2002 3:04 PM To:=09Smith, Gary; Olson, Cindy Subject:=09FW: Elevator Maintenance Per my earlier email --- this is the maintenance company's response. -----Original Message----- From: =09Lord, Randy =20 Sent:=09Monday, February 25, 2002 2:46 PM Subject:=09RE: Elevator Maintenance Yesterdays elevator problem was caused initially by a broken belt on the go= vernor on Car # 21. This controls the speed of the car, and the car is desi= gned to stop where it is if something happens to the governor rather than r= isk an overspeed condition. We have had the car thoroughly checked over tod= ay to see what else we could determine about yesterdays problems. The inter= com in this car does not work, but the alarm bell does work. I can't explai= n why no one heard the bell. We have taken the car out of service until the= intercom is repaired. There have been several changes within the Maintenance Department since the= bankruptcy in December, but none that should have impacted the maintenance= levels of the elevators. We have eliminated the 24 x 7 on site coverage by= the Maintenance Department, and returned to an on call arrangement which w= e previously had until about a year ago. We had to reduce the size of our s= taff as did everyone else, and simply do not have enough people to adequate= ly staff 24 x 7 any longer. We also had two full time Elevator Mechanics on= site Monday through Friday during our peak. That, however, was when we had= over 8,000 people in the building. During that time we had a lot of proble= ms just because of the extremely heavy usage. Now that we have fewer than 3= ,000 people here, the usage does not warrant two full time mechanics, so we= have cut back to one. The routine maintenance on the elevators is still ac= complished on schedule by the one mechanic. Most of the other high rise bui= ldings in town have either one or none. In the past the second mechanic was= tied up with trouble calls which we have very few of now.=20 While it is not required by code, we have always made it an internal practi= ce to do a physical inspection of all of the elevators and test all of thei= r functions on a weekly basis. This is generally accomplished by Security o= r Maintenance either on Friday or Saturday after hours, as you must recall = them to the lobby to do this. The inspections were not completed this past = Saturday. This would normally not be a significant issue, as routines are i= nterrupted from time to time due to other occurring problems. Unfortunately= this time it was significant.=20 This past Sunday has pointed out several procedural issues that either need= corrected or reviewed with our support personnel. I do not know what time = it was determined that someone was stuck in the elevator, but Security cont= acted our on call person at approximately 11:45 A.M. The on call Tech then = proceeded to the building arriving at about 12:25 P.M. Our person tried uns= uccessfully to reset the elevator, and when that was not possible, he asked= Security if Schindler was on their way. It was at that point the he learne= d that Schindler had not been contacted yet. Security then called Schindler= at 12:37 p.m. and Schindler contacted their mechanic at 12:44 p.m. The Sch= indler tech arrived on site at 1:45 p.m. and had the person out of the elev= ator about 2:20 p.m. It is standing procedure for Security to contact Schin= dler immediately in the event of an entrapment. Failure to do this resulted= in an extra hour before help arrived. I am reviewing procedures with the Security Supervisor to insure there are = no delays in contacting the elevator service immediately in cases of an ent= rapment. We are also reviewing the routine inspection procedures on the ele= vators to insure that they are inspected weekly and taken out of service if= the intercom does not work properly. Security will remain responsible for = these inspections since they have people here at night. =20 I sincerely regret the extreme inconvenience your employee went through yes= terday, and I assure you we are taking every precaution to insure this does= not happen again. Elevators will occasionally break, and there will occasi= onally be an entrapment, but 5 hours and no ability to communicate is not a= cceptable. Randy