Message-ID: <10613640.1075858847602.JavaMail.evans@thyme> Date: Thu, 27 Sep 2001 16:16:18 -0700 (PDT) From: shelley.corman@enron.com To: lynn.blair@enron.com, bradley.holmes@enron.com, john.buchanan@enron.com Subject: NNG Customer Letter Follow-Up Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit X-From: Corman, Shelley X-To: Blair, Lynn , Holmes, Bradley , Buchanan, John X-cc: X-bcc: X-Folder: \SCORMAN (Non-Privileged)\Sent Items X-Origin: Corman-S X-FileName: SCORMAN (Non-Privileged).pst Here are my edits to the FAQ document. Sorry but I don't understand the pool allocation response. My notes indicate that we also need to answer the questions - where storage allocation notices appear - why storage allocation notices come out at a later time. Fixes already put in place In the follow-up letter we categorize the feedback. Can't we go one step further and say that we have already addressed some items: - Make customers aware that they can call HotTap Helpdesk for calls - Raise awareness of need to minimize mrongin meetings - Haven't we taken a step to notify EDI customers about system downtime - We have taken the step of immediately notifying customers of system outages - Aren't we adding an injection/withdrawal indicators - Can't we immediately change the confusing descriptors "storage analysis completed" vs "storage allocations completed" {See my suggestion in FAQ}