Message-ID: <19988517.1075859006135.JavaMail.evans@thyme> Date: Wed, 3 Oct 2001 20:06:35 -0700 (PDT) From: 40enron@enron.com Subject: ELM Course Offering Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit X-From: ELM@ENRON X-To: All Enron Houston Special@ENRON X-cc: X-bcc: X-Folder: \TDONOHO (Non-Privileged)\Inbox X-Origin: Donohoe-T X-FileName: TDONOHO (Non-Privileged).pst Please send this out tonight to all Enron-Houston Based Employees (Should not include EES). thanks, Gracie Signature Service: The Key To Customer Satisfaction ( Wilson Learning) Come join us and learn more about what it means to provide Excellent Service! (2 Classes have been scheduled with 20 slots available for each date.) October 18-19; November 1-2 in EB 560 Cost: $740.00 8:00 a.m.-5:00 p.m. (1st day) 8:00 am - 12 noon (2nd day) Topics Covered Include: Discovering the Opportunities in Customer Satisfaction Managing Myself Opening the Interaction Determining Needs and Expectations Managing the Interaction Satisfying Customers in Comfortable & Indecisive Conditions Satisfying Customers in the Insistent & Irate Conditions Please log onto http://elm.enron.com to sign up for the class of your choice. The class is listed under "By Invitation" Category. If you have problems registering or have any questions, please call 713-853-0357.