Message-ID: <1529062.1075859051209.JavaMail.evans@thyme> Date: Thu, 14 Jun 2001 13:25:29 -0700 (PDT) From: announcements@datek.m0.net To: tgeacco@enron.com Subject: Service Notice-Datek Privacy & Security Principles Mime-Version: 1.0 Content-Type: text/plain; charset=ANSI_X3.4-1968 Content-Transfer-Encoding: 7bit X-From: Datek @ENRON X-To: tgeacco@enron.com X-cc: X-bcc: X-Folder: \TGEACCO (Non-Privileged)\Geaccone, Tracy\DATEK X-Origin: Geaccone-T X-FileName: TGEACCO (Non-Privileged).pst Dear Tracy Geaccone: You bring us more than your money as a Datek customer. You also trust us with sensitive personal information. We appreciate the confidence that you place in Datek and understand the responsibilities it demands of us. Our objective will always remain the same -- to serve your needs with integrity throughout every phase of your Datek experience. At the center of this commitment are the Privacy and Security Principles outlined in the following document. Please take a moment to learn how Datek collects, uses and safeguards the personal information you provide to us and how we seek to protect your interests in this area. As a retirement account holder at Datek, you have also entered into an account relationship with TrustarSM Retirement Services, a trade name of Delaware Charter Guarantee & Trust Co. In order to keep you well informed, their privacy notice also accompanies this email for your review. Sincerely, John J. Mullin President Datek Online Brokerage Services LLC www.datek.com High volumes of trading and volatility may result in executions at prices significantly away from the price quoted or displayed at the time of order entry. System response and access times may vary due to market conditions, system performance, and other factors. ? 2001 Datek Online Brokerage Services LLC, Member NASD/SIPC Datek Privacy & Security Principles Datek earns your trust by adhering to Privacy & Security Principles that respect your interest in protecting your personal information. This notice is provided on behalf of Datek Online Financial Services LLC, Datek Online Brokerage Services LLC, their clearing affiliate, iClearing LLC and Datek Online Holdings Corp. (collectively "Datek" herein). These are our Principles: Principle 1 - Accountability: We answer to you. Our organization is responsible for personal information under our control and have designated individuals who are held accountable for compliance with the Principles described in this notice. Principle 2 - Responsiveness: If you have specific questions that are not answered by the material that we disclose here, or in the linked resources, we will address your concerns by inquiries opened via our secure @nswerBox service. @nswerbox is located on the left navigation bar of our home page www.datek.com . Principle 3 - Openness & Access: We will strive to provide you with convenient access to your personal information to ensure its accuracy and assist you in the management of your affairs. ? You will have online access to your account information and will be able to edit certain information such as address, password settings, email address etc. by simply logging into your Datek account and clicking account services-user profile-preferences. ? If you identify any inaccuracy in your personal information or require other information, you will have access to trained Customer Support representatives by calling 1-800-U2-Datek (1-800-823-2835). Principle 4 - Maintaining Safeguards: Datek will protect your personal information by using appropriate security safeguards. We will remain alert and prepared to adapt these measures to address potential threats, hazards or unauthorized access. You can take added steps to increase your security online and protect your confidential information. Please visit http://www.datek.com/advantage/security.html to learn more about protecting your information online. Examples of our safeguards are: ? restricting access to information to persons who need to know the information to provide products or services to you; ? maintaining physical, electronic, and procedural safeguards to protect your personal information; and ? imposing contractual commitments and procedures that require our service providers to adhere to privacy and security policies consistent with our own. Principle 5 - Identifying Collection: We obtain personal information about you in order to service your account and enhance our services. Such information includes: ? applications, forms or other communications that you send us, ? your transactions with us, ? data from either a Datek "cookie" or Datek service provider's cookie. For information on cookies please click here . ? information from consumer reporting agencies (such as to verify your identity or creditworthiness). For more information please visit http://www.datek.com/helpdesk/fair.html . Principle 6 - Limiting Collection: We will limit the collection of personal information to that which is necessary for the purposes of providing the products and services you have requested and conducting our business efficiently. Principle 7 - Limiting Disclosure and Retention: Personal information is retained and disclosed as necessary to serve our customers and otherwise only in accordance with applicable law. Personal information about our customers or former customers is not used or disclosed to any third parties except: ? as required in rendering the services that you have requested (as in completing a wire transfer or other withdrawal from your account); ? as permitted by law to our service providers (such as to complete our mailings to you-and again, we will select and monitor these vendors in order to maintain the privacy and security of your information); ? as required by subpoena or law (as to tax authorities or regulators); ? as may be appropriate to protect against fraud or illegal activity, for the safety of customers, employees, or property, or is otherwise permitted by law; or ? if you elect to disclose, or specifically direct us to disclose for you, personal information to a third party (as in the case where you request a product or service from a third party after receiving information or a link from Datek). Principle 8 - Respecting Your Wishes: Datek uses email and direct mail as a way of keeping you up-to-date about our product and service innovations and offers that may be of interest to our customers (e.g., new account features or investment resources). These communications may also offer special incentives that we hope will prompt you to try something new at Datek. Nonetheless, Datek maintains a practice of permitting persons to be excluded from such communications, but you will not be dropped from receiving information about the status of your account or service notices. Principle 9 - Accuracy: We will strive to keep personal information as accurate, complete, and up-to-date as is necessary for its intended purpose. Principle 10 - Notice: We will provide you with an annual notice in plain language of our Principles and before making any material change. This Privacy Notice is provided on behalf of TrustarSM Retirement Services, a trade name of Delaware Charter Guarantee & Trust Company. It describes our practices for safeguarding personal information about the individuals who own or apply for our financial products or services primarily for personal, family or household purposes IRA holders will receive this Privacy Notice. Protecting Your Privacy We take great care to properly handle information about IRA holders, hereafter "you". This Notice describes how we handle personal information and our commitment to protecting your privacy. I. We Safeguard the Information We Collect About You We follow strict security standards and procedures to help prevent unauthorized access to personal information. Only properly authorized employees may access information we collect from or about you. We regularly test our technology and employ multiple procedures to protect the confidentiality of information about you. We apply rigorous standards for protecting personal information to all our interactions with you, including those conducted via the Internet. II. How We Collect Information We may collect information about you from the following sources: A. Information we obtain during the application or enrollment process. You may provide information as part of the application or enrollment process, such as your name, address, Social Security number, and employment data. B. Information we obtain from third parties. This type of information may include such things as market value data about your account and similar information. C. Information about transactions and experience. We create and retain information based on your transactions and experience with us, such as investment records and account balances. D. Information we obtain through Internet technology. This includes information you may provide via online forms you complete and information we receive when you visit our website. III. How We Share Information With Third Parties We may disclose the information we collect about you in response to a subpoena, to prevent fraud, to comply with an inquiry by a government agency or other regulator, or as necessary for other legal purposes. We may disclose information to third party service providers that perform services for us in the processing or servicing of your transactions, or with third parties that perform services on our behalf. We also may disclose information about you to third parties with your consent or at your direction or otherwise as permitted by law. We do not disclose information about former customers to third parties except as may be legally permitted. IV. Accuracy of Information We strive to keep our records accurate and will make appropriate corrections when you notify us. Please let us know if there is incorrect information in any statements or other communications that you receive from us. The term "third party" refers to any entity that is not an affiliate of TrustarSM Retirement Services. Receipt of this Notice does not constitute our acceptance of an application for any product or service. We may modify our privacy practices occasionally. If we do so, we will communicate any material changes to you as required by law. Your agent, broker, consultant or others with whom you have a relationship may have a different privacy policy. CC-DA29 / #67511 06-14-01