Message-ID: <3682395.1075840538665.JavaMail.evans@thyme>
Date: Sun, 20 Jan 2002 19:13:21 -0800 (PST)
From: susan_j_neel@reliantenergy.com
To: bagross@aep.com
Subject: Re: premise address changes
Cc: set@ercot.com, slmckain@aep.com
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 Not sure I agreed with you answer.  However, TxSET will give an answer in the minutes.  Please look to the TxSET minutes for the answer from the committee.  THANKS
bagross@aep.com
01/18/2002 12:28 PM
To: slmckain@aep.com
cc: set@ercot.com
bcc: 
Subject: Re: premise address changes
Shelley, the market left the 814_PC transaction (Maintain customer Information request) in place so that the CR could notify the TDSP when changes like the one you mention were necessary.  It is a point to point transaction from the CR to the TDSP. 
Blake A. Gross
AEP Business Standards Consultant
Phone: 918.594.4022
Fax: 918.594.3969
WT2-Tulsa 6S-426
Audinet: 8.700.4022
bagross@aep.com 
[IMAGE]	  slmckain@aep.com   01/18/2002 08:48 AM   	                  To:        set@ercot.com          cc:                  Subject:        premise address changes  	


Is there a standard process for each TDSP on how CR's should handle notifying a TDSP if they are aware that a premise address needs to be changed? 
Couple of examples below. 
A customer is notified by the post office that the post office is changing their premise address and they call their CR to notify them in order to recieve their bill correctly. 
CR receives information from return mail processing, etc, that a premise address should be changed.   
The 814_20 is for communications from the TDSP to Ercot to the CR, but does not provide for communication back the other way.  Should the customer be directed to the TDSP phone centers or what is the best means to communicate these change requests?   
Shelley McKain
AEP Retail Operations
Retail Business Consultant
(918) 493-9515  Fax (918)594-3328