Message-ID: <27310361.1075849638769.JavaMail.evans@thyme>
Date: Thu, 25 Jan 2001 04:26:00 -0800 (PST)
From: enron@houston.rr.com
To: john.griffith@enron.com
Subject: Thank you for choosing Road Runner
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Thank you for choosing Time Warner Road Runner as your high speed online =
=20
provider. Your request has been received and it is currently being processe=
d.=20
A  customer service professional will be in contact with you within 48 hour=
s.=20
While  you wait, here are answers to some of the most commonly asked=20
questions.

Q. If I am already a Road Runner customer what will happen to my account?

A. Your account will be transitioned to the new Enron ClickAtHome rate. Thi=
s =20
process is transparent to the end user. The difference will be seen in your=
 =20
monthly bill. Keep in mind that there may still be a prorated amount due=20
from  the previous billing method. Also, an account that is currently=20
delinquent  cannot be transferred until the previous balance is paid in ful=
l.

Q. I=01,m not currently a Road Runner customer. What is the process?

A. Your address will be checked to verify Road Runner serviceability. If =
=20
serviceable, a customer service professional will contact you to set up an =
=20
appointment for a new install. There are typically two time slot options a =
=20
customer may choose, 8am =01) 12 noon or 1pm =01) 5pm.

Q. Are there any installation charges?

A. All Enron customers will be charged a fee of $39.95 for a standard=20
install  (network interface card not included). Keep in mind that if you ar=
e=20
getting your  computer through the Click at Home project, a network interfa=
ce=20
card is already  included. A standard install is one that only requires the=
=20
installer to run the  cable to an outside wall. There are extra fees for a=
=20
network interface card and  running the cable between an inside wall.