Message-ID: <27310361.1075849638769.JavaMail.evans@thyme> Date: Thu, 25 Jan 2001 04:26:00 -0800 (PST) From: enron@houston.rr.com To: john.griffith@enron.com Subject: Thank you for choosing Road Runner Mime-Version: 1.0 Content-Type: text/plain; charset=ANSI_X3.4-1968 Content-Transfer-Encoding: quoted-printable X-From: "Enron Click at Home" X-To: X-cc: X-bcc: X-Folder: \John_Griffith_Nov2001\Notes Folders\All documents X-Origin: GRIFFITH-J X-FileName: jgriffit.nsf Thank you for choosing Time Warner Road Runner as your high speed online = =20 provider. Your request has been received and it is currently being processe= d.=20 A customer service professional will be in contact with you within 48 hour= s.=20 While you wait, here are answers to some of the most commonly asked=20 questions. Q. If I am already a Road Runner customer what will happen to my account? A. Your account will be transitioned to the new Enron ClickAtHome rate. Thi= s =20 process is transparent to the end user. The difference will be seen in your= =20 monthly bill. Keep in mind that there may still be a prorated amount due=20 from the previous billing method. Also, an account that is currently=20 delinquent cannot be transferred until the previous balance is paid in ful= l. Q. I=01,m not currently a Road Runner customer. What is the process? A. Your address will be checked to verify Road Runner serviceability. If = =20 serviceable, a customer service professional will contact you to set up an = =20 appointment for a new install. There are typically two time slot options a = =20 customer may choose, 8am =01) 12 noon or 1pm =01) 5pm. Q. Are there any installation charges? A. All Enron customers will be charged a fee of $39.95 for a standard=20 install (network interface card not included). Keep in mind that if you ar= e=20 getting your computer through the Click at Home project, a network interfa= ce=20 card is already included. A standard install is one that only requires the= =20 installer to run the cable to an outside wall. There are extra fees for a= =20 network interface card and running the cable between an inside wall.