Message-ID: <31744721.1075862021878.JavaMail.evans@thyme> Date: Wed, 14 Nov 2001 16:12:07 -0800 (PST) From: patti.sullivan@enron.com To: mike.grigsby@enron.com Subject: Elizabeth Shim Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: quoted-printable X-From: Sullivan, Patti X-To: Grigsby, Mike X-cc: X-bcc: X-Folder: \MGRIGSB (Non-Privileged)\Grigsby, Mike\Deleted Items X-Origin: Grigsby-M X-FileName: MGRIGSB (Non-Privileged).pst Mike, Just a quick rundown of the problems we encountered with Liz in scheduling.= As you know, we started her out scheduling El Paso. After about 7 weeks of= training and having her do intraday nominations, we put her in the weekend= rotation. The first weekend she worked, it became obvious that she still d= id not understand physical gas flow. Shannon spent the whole weekend on the= phone talking her through any changes that needed to be made. She didn't s= eem to remember anything that she had been trained on daily for the previou= s 7 weeks. When I spoke to her on the following Monday, she indicated that = she just became confused after someone tried to make a change in the nomina= tion. We continued to work very closely with her to make her understand how= physical gas flow works on El Paso. I started receiving some complaints fr= om customers who were very much aware that she didn't understand what she w= as doing. After several more weeks, Shannon was becoming frustrated with th= e lack of progress, so I told Shannon to write down step by step every piec= e of the day to day nomination and renom process. That weekend went much mo= re smoothly because Liz had every step and every scenario drawn out for her= . I have since had her scheduling SoCal Ehrenberg while the new people are = training and that seems to be working out OK. I think the biggest problem w= ith Liz is an inability to think outside the box. but she is willing to wor= k hard. I hope this helps.=20 Patti