Message-ID: <5620579.1075860857414.JavaMail.evans@thyme> Date: Tue, 8 Jan 2002 08:01:06 -0800 (PST) From: service@mail.energycentral.com To: khyatt@enron.com Subject: SCIENTECH Completes 300 Utility Surveys Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit X-From: service@mail.energycentral.com X-To: khyatt@enron.com X-cc: X-bcc: X-Folder: \Kevin_Hyatt_Mar2002\Hyatt, Kevin\Deleted Items X-Origin: Hyatt-K X-FileName: khyatt (Non-Privileged).pst

SCIENTECH Completes 300 Utility Surveys
Focused on the North American 
Customer Care Market 
In 2001 SCIENTECH launched a multi-client study of utility customer care in the United States and Canada and recently completed 300 surveys. Respondents to the survey were classified as follows:
Investor-Owned Utility   11%
Co-operative   26%
Municipality   35%
Energy Retailers   4.3%
Other   23.7%

The survey effectively captured the current pulse of the utility industry on such areas as customer information systems (CIS), billing systems, customer relationship management systems (CRM) and phone centers. It covers utilities that supply electric, gas, water, wastewater, waste management, cable, and telecomm services to customers.

SCIENTECH energy consultants are currently performing detailed analysis on the survey results and are building a final report to be delivered at the end of January 2002 to subscribers. This in-depth multi-client survey and report includes:

Status report of the North American customer marketplace
Identification of leading competitiors
Identification and forecast of drivers of utility technology decisions
Analysis of license sales versus ASP sales
Evaluation of new market opportunities
Latest service-delivery technologies
Identification of growing/shrinking markets
Market size indicators and projections

"Most utilities, retailers, and other energy companies are evaluating how to drive business innovation to become more cost effective while increasing customer service whether they participate in regulated, transitioning or competitive energy markets," said Denese Van Dyne, Vice President Marketing, Peace Software. "The preliminary data from the 300 companies who participated in SCIENTECH's survey is quite interesting and the subsequent analysis should provide fact-based data to fuel our leading market momentum across all market models."

"Enmax Encompass provides customer and transaction services in both the regulated and unregulated Canadian markets focused on the municipals," said Lori Topp, COO of Encompass. "We are very pleased to see the 105 municipal responses to this customer care survey and look forward to utilizing the analysis from SCIENTECH to help us formulate our future business direction."

A statistical summary of the completed survey is currently available to subscribers. To become a subscriber or for more information, please contact SCIENTECH either online, by phone or e-mail:

Online: www.secure.scientech.com/specialpages/Multi_Client.asp
Phone or e-mail: Jon Brock at 505.244.7607 (jbrock@scientech.com) or Christopher Perdue at 704.362.1158 (cperdue@scientech.com).

SCIENTECH is an international provider of consulting and expert technical services that supports clients in government and the electric utilities, telecommunications, and security industries. It offers turnkey product integration solutions in the following areas: Systems Analysis and Deployment, Safety and Risk Evaluation, Engineering, Environmental and Information Technology. SCIENTECH Utility Services can be found at www.scientech.com/rci.
   

This message is brought to you as a registered user of Energy Central.  If you wish to discontinue 
receiving this type of message, reply to this message with 'Stop Ads' in the subject of your message.