Message-ID: <22244989.1075860853863.JavaMail.evans@thyme>
Date: Mon, 18 Mar 2002 12:07:55 -0800 (PST)
From: support@dell.com
To: kevin.hyatt@enron.com
Subject: AT20020318_0000005794 #5LC##06# Case #: 200231810583 - Operating
 System
Mime-Version: 1.0
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
X-From: support@dell.com
X-To: Hyatt, Kevin </O=ENRON/OU=NA/CN=RECIPIENTS/CN=KHYATT>
X-cc: 
X-bcc: 
X-Folder: \Kevin_Hyatt_Mar2002\Hyatt, Kevin\Personal
X-Origin: Hyatt-K
X-FileName: khyatt (Non-Privileged).pst

Please include the following line in all replies.
Tracking number: AT20020318_0000005794 


Dear Mr.Hyatt,

Thank you for contacting Dell eSupport and Services (ESS). We
appreciate the opportunity to assist you. I apologize for your
trouble and I assure you it is our hope that you have a positive
experience with our company. 

I am recommending   Microsoft Knowledge base  article that addresses
the issue that you have.

Please visit the following link to access the article that I
wish to forward to you:

http://support.microsoft.com/default.aspx?scid=kb;EN-US;q232821

http://support.microsoft.com/default.aspx?scid=kb;EN-US;q197217

Or search for article no q232821 and  q197217  in Microsoft knowledgebase
at the link given below :

http://support.microsoft.com/default.aspx?scid=fh;EN-US;kbinfo

Some email programs will wrap this address to a second line.
Therefore, please copy each of the lines directly into the address
bar of your browser with no spaces between the two sections.

This article should not only give you a walk through the process
of recommended troubleshooting, but also give a brief discussion
on the causal aspect of this issue.

If the above given link should not resolve the issue  then  
i request you to please contact at our software devision at::
-   1-877-575-7437 because Unfortunately, software support is
really beyond the scope of assistance that we provide online
.


Thank you  for choosing Dell.
Respectfully,


Alisan Parasar    DTC24949
Dell Online Technical Support
http://premiersupport.dell.com

If  This is  an urgent issue, Please contact at our phone based
technical support at
800-822-8965

If replying to this email, please use the REPLY function of your
email program in order to keep the SAME SUBJECT otherwise our
response to you may be delayed or lost.












> -----Original Message-----
> From: "Kevin Hyatt" <kevin.hyatt@enron.com>
> Sent: 18 Mar 02 10:58
> To: dellsupport@dell.com
> 
>  
> * * * PLEASE DO NOT CHANGE THE SUBJECT WHEN REPLYING * * *
> * * * This is a feedback Message from the Dell Online Communications Center. * * *
> 
> Customer Information:
> ************************************************
> Name: Kevin Hyatt
> Email: kevin.hyatt@enron.com
> Service Tag: BZCDF01
> ***********************************************
> System Label: Dimension 4100
> 
> Problem: Operating System
> Operating System: Windows 2000
> Problem Description: MSDTC.exe has generated errors & will be closed by Windows.  You will need to restart the Program.
> 
> I get the above error when re-installing Win2k.  It happens during "Installing Components" for "Upgrading Internet Information Services."
> 
> PC won`t restart Win2k from "Last Known Good Configuration" or any safe mode.  I also created the 4 disks for Win2k emergency boot disk & this didn`t work either.  
> 
> I was told to reload Win2k by my high speed internet provider by I was having problems with my TCP/IP connection.  
> ***********************************************
> Sent to: support@dell.com
> Referring URL: 192.152.140.9
> Date submitted: 3/18/2002 10:58:03 AM
> 
> 
> 
> 
>