Message-ID: <32011024.1075844058759.JavaMail.evans@thyme> Date: Mon, 19 Jun 2000 16:13:00 -0700 (PDT) From: jimboman@bigfoot.com To: mlokay@enron.com Subject: [Fwd: RE: GRACO Contact Form] Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit X-From: Jim & Michelle Lokay X-To: mlokay@enron.com X-cc: X-bcc: X-Folder: \Michelle_Lokay_Dec2000_June2001_1\Notes Folders\Discussion threads X-Origin: LOKAY-M X-FileName: mlokay.nsf -------- Original Message -------- Subject: RE: GRACO Contact Form Date: Wed, 5 May 1999 14:05:43 -0400 From: GRACO Customer Service To: "'jimboman@bigfoot.com'" James, Graco is sorry for the inconvenience. I ordered you a new diaper bag, the part you described is not replaceable so a new diaper bag is on order for you. Please include all correspondence when responding. Thank You, Jody Graco Customer Service > ---------- > From: jimboman@bigfoot.com[SMTP:jimboman@bigfoot.com] > Sent: Monday, May 03, 1999 12:08 AM > To: consumerservices@gracocorp.com > Cc: rubbercc@eisnet.com > Subject: GRACO Contact Form > > Submitted on Monday, May 3, 1999 at 04:08:22 GMT. > > Name: James Lokay > E-mail: jimboman@bigfoot.com > Phone: 281-927-9360 > Address 1: 1114 Augusta Dr., No. 25 > Address 2: > City: Houston > State: TX > Zip: 77057-2227 > Country: US > Product Code: 603BW > > Feedback: > I don't know if that is the correct product code. The product I am > writing about is a soft, backpack style diaper bag from the "Sarah" > collection in a blackwatch plaid pattern. We own many Graco product and > have had trouble only with this one so far. This is a fairly new product > but the vinyl that the velcro patch on the top flap is attached to has > torn away from the flap. I am hoping that Graco supports this product and > will be able to correct the problem. Please let me know what I need to > do to pursue a remedy for this. I look forward to your reply. Thank > you, Jim Lokay >