Message-ID: <4205833.1075852649888.JavaMail.evans@thyme> Date: Mon, 23 Jul 2001 21:16:31 -0700 (PDT) From: info@icansp.com To: jeff.skilling@enron.com Subject: iCan Direct: Servicing the Enterprise Mime-Version: 1.0 Content-Type: text/plain; charset=ANSI_X3.4-1968 Content-Transfer-Encoding: quoted-printable X-From: "Info" @ENRON X-To: Skilling, Jeff X-cc: X-bcc: X-Folder: \JSKILLIN (Non-Privileged)\Deleted Items X-Origin: Skilling-J X-FileName: JSKILLIN (Non-Privileged).pst =09 [IMAGE] [IMAGE] =09 =09 About iCan | Solutions | News Center | Customers | Pa= rtners | Resources =09 [IMAGE][IMAGE]=09[IMAGE]=09 iCan Direct Issue 2: July 2001 [IMAGE] In This Issue: iCan SP = Launches The First Complete Service Management Solution Client Spotlight:= The iCan Provider Suite Helps A Full-Service ASP Shine More Brightly iCa= n Enters The Japanese Market With KCCS iCan Highlights From CA World - Se= rvicing The Enterprise And The PalmPilot Winner Is ... Take the iCan su= rvey! CLICK HERE to answer the iCan Direct survey and receive the iCan jou= rnal ? Service Management For Geniuses ? free! [IMAGE]iCAN SP LAUNCH= ES THE FIRST COMPLETE SERVICE MANAGEMENT SOLUTION At a public event attend= ed by press, analysts and customers from three continents last month, iCan = announced the general availability of the iCan Provider Suite, the first co= mplete service management solution to enable xSP business operations. The = iCan Provider Suite gives service providers, including IT departments that = function like internal corporate service providers (ICSPs) critical busine= ss tools to: Meter resource usage across Internet domains Set up a servi= ce catalog Automatically provision customers Rapidly roll out new servi= ces Track costs and offer flexible payment terms Monitor and enforce ser= vice level agreements (SLAs) Drastically reduce operating expenses In t= he words of iCan CEO, Nancy Li: "The iCan Provider Suite was built from th= e ground up to help service providers succeed in the Internet services mark= et. It enables xSPs and corporate IT departments to boost service levels, c= urb expenses and strengthen their accountability to their customers." = "xSPs that intend to survive and create high-volume businesses must streaml= ine and automate their service-management operations. In many ways, the sof= tware-as-services model - if executed correctly - operates like a utility m= odel. The iCan Provider Suite is a complete solution for these requirements= ." ? Laurie McCabe, Vice President and Service Director for market researc= her Summit Strategies The iCan Provider Suite performs a series of hig= hly-integrated operational and business support functions that, taken toget= her, comprise a comprehensive service management solution for the full spec= trum of service providers. The software, the first of its kind, is the culm= ination of a year-long, 200,000 man-hour development effort. Prior to the l= aunch, beta testing in actual production environments was conducted at cust= omer and partner sites over the previous seven months. iCan is currently w= orking with customers in the U.S., Europe and Asia who represent the full s= pectrum of xSPs. For more on these clients and what they're saying about th= e benefits of the iCan solution, click here . The iCan Provider Suite cons= ists of five complementary modules: iCan View - allows service provider= s and IT departments to create a service catalog, manage groups of users as= separate accounts, support personalization, provide simplified data presen= tation and analysis, and reduce administrative overhead. iCan Meter - en= ables service providers to collect information from all data sources across= domains and measure customer application, server and network activity. i= Can Assure - allows service providers to define and measure service level = agreements (SLAs) and create new service offerings without additional codin= g. iCan Bill - permits service providers to move beyond flat-rate pricin= g and price their services based on actual usage and cost of service. iCa= n Provision - allows IT departments and other service providers to automat= ically provision services for new users and accounts. Please click here f= or complete information on the launch and the full scope of the iCan Provid= er Suite. [IMAGE]CLIENT SPOTLIGHT: THE iCAN PROVIDER SUITE HELPS A FUL= L-SERVICE ASP SHINE MORE BRIGHTLY SOLAR Inc., Hong Kong's first full-servi= ce ASP, is on the fast track. Within one year of its formation, the service= provider has established a strong presence in southern China and is rapidl= y expanding into the greater China market. Experiencing rapid growth, SOLA= R needs to bring on new customers quickly without adding to headcount. The = iCan Provider Suite, according to SOLAR's CEO, Hera Siu, makes this possibl= e. [IMAGE] "SOLAR has saved significant administrative time and boosted = our efficiencies by deploying the iCan Provider Suite," Siu says. "This has= freed-up staff to perform more revenue-generating tasks. With iCan Bill we= have centralized and automated our billing process. Customer communication= s," she adds, "have improved through the notices we are posting with iCan V= iew." SOLAR was able to save significant administrative time on data colle= ction and analysis by utilizing the iCan suite. The ASP was also able to mo= nitor its data center's Internet connection. The streamlined operating envi= ronment freed the SOLAR staff to undertake cost-reducing and revenue-genera= ting tasks, such as improving capacity management and performing data back-= up services. With the suite's iCan Bill component, SOLAR was also able to = centralize and automate its billing process, further reducing the administr= ative work involved in consolidating and verifying invoices. Customer comm= unications costs were pared as well, by posting service notices through the= iCan View component in lieu of mail or e-mail. To learn more about SOLAR = and how it is benefiting from the iCan Provider Suite, click here . [IM= AGE]iCAN ENTERS THE JAPANESE MARKET WITH KCCS Kyocera Communication System= s (KCCS), a leading provider of information communication services, has bec= ome iCan's first Japanese customer. In an announcement made last week at C= A World, in Orlando, Fla., KCCS said it had chosen the iCan Provider Suite = as the service management solution for its new, state-of-the-art wireless d= ata centers. [IMAGE] The KCCS data centers will provide a ready-for-mark= et wireless platform that will deliver such services as wireless data deli= very, email and messaging, electronic account settlement, remote printing s= ervices and data backup. To manage these services, KCCS will deploy the iCa= n Provider Suite to meter, provision, bill and maintain service levels for = the full spectrum of its data center offerings. "Our D@TA Center will offe= r the most complete range of high-performance mobile services ... It was on= ly fitting then, when it came time to select a service management platform,= that KCCS chose the iCan solution, which is the most advanced and sophisti= cated set of business tools for service providers available today." ? Mr. H= iroshi Kitamura managing director, KCCS Click here for detailed informati= on on this customer partnership. [IMAGE]iCAN HIGHLIGHTS FROM CA WORLD = - SERVICING THE ENTERPRISE [IMAGE] The 'software-as-service' model is be= ing adopted by corporate IT, and the iCan Provider Suite enables IT departm= ents to function as internal corporate service providers (ICSPs). That mess= age was well received last week at CA World in Orlando, Fla., where iCan re= presentatives met with several hundred CIOs and senior IT managers and demo= nstrated the advantages of the iCan Provider Suite firsthand. While there w= ere many questions, especially concerning how best to service customers in = various industries, there was also a strong consensus on two key points: 1)= The software-as-a-service model makes sense, because it helps IT more accu= rately gauge and reduce costs, manage service levels and justify budgets; a= nd 2) whether it's for internal users or external customers, th! e ! iCan P= rovider Suite addresses the critical functions needed to successfully prov= ide IT services. For more on servicing the enterprise, click here . For iC= an highlights at CA World, click here . [IMAGE]AND THE PALMPILOT WINN= ER IS ... [IMAGE] As previously announced, participants in iCan Direct's = customer survey were automatically entered in our PalmPilot drawing. SINCER= E THANKS to all of you who completed the survey. You will have other opport= unities to participate in iCan drawings and giveaways in the near future. F= or now though, the winner of the new Palm? m505 is ... Mr. Mark Pahulje, an= employee of a large financial institution in Canada. Congratulations Mark = - we hope you enjoy the convenience and many benefits of your new Palm. = [IMAGE]Contact & Subscription Information WHAT SUBJECTS WOULD YOU LIKE US= TO COVER? iCan Direct wants your feedback! To submit comments and suggesti= ons, please email us at marketing@icansp.com . If you don't receive our mon= thly iCan Direct newsletter by e-mail and would like to, please visit our s= ubscription page . If you'd like to unsubscribe, please see the link below.= PRIVACY POLICY: iCan SP does not collect or distribute user information t= o third-party groups. This information is only used internally for the comm= unication efforts between iCan SP and the subscriber. =09 CA WORLD = HIGHLIGHTS - SERVICING THE ENTERPRISE: [IMAGE] The iCan team prepared a= ll of the demo stations for our displays at CA World ? a popular destinatio= n. [IMAGE] iCan CEO Nancy Li's Business Management presentation, "Serv= icing The Enterprise," was a grand success that confirmed the need for a te= chnology-enabling solution like the iCan Provider Suite. [IMAGE] iCan'= s first appearance at CA World was terrific, including the impressive booth= in the World Technology Center. [IMAGE] The iCan booth included four = demo stations for iCan and our partners to demonstrate the real-world solut= ions that have been developed. [IMAGE] On-site representatives from Ne= tCompliance, Telenor and SoftonNet were great assets for iCan at CA World. = [IMAGE] =09 =09[IMAGE]=09