Subject: RE: ATTORNEY-CLIENT COMMUNICATION
From: [email-masked]
To: [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 Sep 2001 11:00:35 -0700 (PDT)

Diann --

So it is correct to say that EES is responsible for the final bills?  If yes, how much $$ is this?

Jim

 -----Original Message-----
From: 	Williams, Robert C.  
Sent:	Monday, September 17, 2001 10:21 AM
To:	Huddleson, Diann
Cc:	Steffes, James D.; Curry, Wanda; Mellencamp, Lisa; Hughes, Evan; Mara, Susan
Subject:	RE: ATTORNEY-CLIENT COMMUNICATION

I understand now.  Thanks.

 -----Original Message-----
From: 	Huddleson, Diann  
Sent:	Monday, September 17, 2001 10:13 AM
To:	Williams, Robert C.
Cc:	Steffes, James D.; Curry, Wanda; Mellencamp, Lisa; Hughes, Evan; Mara, Susan
Subject:	RE: ATTORNEY-CLIENT COMMUNICATION

The customer is not entitled to the credits.  The credits were transferred, then final DA bills calculated and transferred to the customer.  The customer is NOT responsible for these final bills.  Had PG&E not transferred the Enron credits, the final debit bills would have been taken against the credits.

From:	Robert C Williams/ENRON@enronXgate on 09/17/2001 09:59 AM
To:	Diann Huddleson/HOU/EES@EES, James D Steffes/ENRON@enronXgate
cc:	Wanda Curry/ENRON@enronXgate, Lisa Mellencamp/ENRON@enronXgate, Evan Hughes/HOU/EES@EES, Susan J Mara/ENRON@enronXgate 
Subject:	RE: ATTORNEY-CLIENT COMMUNICATION

I am a little confused.  Why would the customers be entitled to a credit on bundled service?  EES owns the credits.

 -----Original Message-----
From: 	Huddleson, Diann  
Sent:	Monday, September 17, 2001 9:53 AM
To:	Steffes, James D.
Cc:	Williams, Robert C.; Curry, Wanda; Mellencamp, Lisa; Hughes, Evan; Mara, Susan
Subject:	RE: ATTORNEY-CLIENT COMMUNICATION

Jim,  as far as we know, PG&E is doing this on residential accounts only.  Remember that residential contracts were terminated in May and all accounts returned to utility service.  Instead of using the accumulated credits to clear the final direct access bills, PG&E transferred the credits, then calculated the final amounts.  These debits were then transferred to the customers PG&E bills.  These accounts were NOT reDASRed, so they are no longer Enron customers.  

I have requested a list of all credits transferred from Enron residential customers accounts, plus a listing of direct access bills transferred to these customers.  In the meantime, I feel we need to submit a formal request.

From:	James D Steffes/ENRON@enronXgate on 09/17/2001 07:59 AM
To:	Diann Huddleson/HOU/EES@EES, Robert C Williams/ENRON@enronXgate
cc:	Wanda Curry/ENRON@enronXgate, Lisa Mellencamp/ENRON@enronXgate, Evan Hughes/HOU/EES@EES 
Subject:	RE: ATTORNEY-CLIENT COMMUNICATION

Diann --

I was under the impression that we had taken all necessary steps to protect our customers?  Is this problem just related to residential customers?

Jim

 -----Original Message-----
From: 	Huddleson, Diann  
Sent:	Friday, September 14, 2001 2:59 PM
To:	Williams, Robert C.
Cc:	Curry, Wanda; Mellencamp, Lisa; Hughes, Evan; Steffes, James D.
Subject:	ATTORNEY-CLIENT COMMUNICATION

All, I finally got an answer from PG&E concerning the residential customer who had an amount transferred to his utility bill after he was switched from direct access.  PG&E admits that they transferred accumulated credit balances off of the residential accounts BEFORE they calculated the final direct access bill.  The final bills were all debit amounts due to the rate increases and the new procured energy credit calculations.  

PG&E then transferred these debit balances on to the customers' first utility bill.  We found out this had happened when we received calls from angry customers who had received disconnect notices.  They had been told by PG&E that Enron had refused to pay the final bills.  My guess is that most customers paid the balances rather than risk disconnection.

I requested a list of all credit balances transferred from PG&E so we can do an analysis of how much money is involved.  However, I have not sent a written request.  I thought I should confer with you before I send any formal request.

We also have an issue with SCE.  They are transferring debit balances  to residential customers for service PRIOR to direct access.   If you recall, their argument for not reinstating prior balances was that they consider these new accounts.  If that is indeed their process, this is inconsistent.