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Date: Thu, 12 Oct 2000 11:43:00 -0700 (PDT)
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Hi,

Attached are two additional articles that address different aspects of
operational risk.  The article entitled the Knowledge Factory talks about
some of the issues we had originally discussed --the idea of creating a
central respository of organiational know how.


I hope you find them of interest.

Charles
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 - Front-Middle Office Relationships.pdf
 - knowledge factory.pdf