Message-ID: <32436028.1075863309662.JavaMail.evans@thyme> Date: Thu, 19 Jul 2001 13:08:52 -0700 (PDT) From: david.steiner@enron.com To: center.dl-portland@enron.com Subject: ****VOICE MAIL PROBLEMS**** Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit X-From: Steiner, David X-To: DL-Portland World Trade Center X-cc: X-bcc: X-Folder: \Williams III, Bill (Non-Privileged)\Bill Williams III X-Origin: Williams-B X-FileName: Williams III, Bill (Non-Privileged).pst PGE has informed us that they have a couple of voice mail cards that are down. WHAT THIS MEANS: If a call that is going to voice mail hits one of these cards, the call will continue to ring without ever getting to voice mail. This is a random event as calls get routed to cards based on availability. If this happens, the party would have to call back and try again, or get a hold of your admin to leave a written message. THE FIX: PGE will have cards here in the morning and will replace them on Saturday. They are waiting to do this because it will require a system wide outage of voicemail. The repair is currently scheduled for this Saturday, 10:00 PST and should last no more than 2 hours. Please let me know if you have any questions. Regards Dave