Message-ID: <7664.1075863311799.JavaMail.evans@thyme> Date: Wed, 11 Jul 2001 07:29:12 -0700 (PDT) From: h..foster@enron.com To: kalmeida@caiso.com Subject: Hildago Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: quoted-printable X-From: Foster, Chris H. X-To: Keoni Almeida (E-mail) X-cc: X-bcc: X-Folder: \Williams III, Bill (Non-Privileged)\Bill Williams III X-Origin: Williams-B X-FileName: Williams III, Bill (Non-Privileged).pst Keoni: We had another unpleasant experience with Hildago last night. This is the = third different individual at EPMI who has had an interaction with him resu= lting in a hassle. The other day I wrote it off to my fault, but since it = has happened with 2 other people here, and only with Hildago, I now believe= the problem is him. He has a natural antagonistic demeanor that makes peo= ple defensive and angry. When he calls he accuses us of not meeting our ob= ligations and demands information and says things like, "if you do not prov= ide this information I will turn you in." We understand our responsibilit= y to provide outage information to the ISO. We are diligent in completing = outage reports and submitting them to the outage coordination desk at the I= SO. The ISO is requiring an additional communication with the Real Time gr= oup to either: 1) confirm that the outage ended as planned, or 2) change th= e outage timing if required. Although, to my knowledge, this requirement i= s not in the ISO tariff, and has not been communicated to SCs in writing in= any way, and furthermore is a waste of time for everyone, will make effort= s to do this. The ISO should recognize, however, that in most cases, our R= eal Time Group is not aware of outages our generator SC clients, nor should= they be, as these units our off line and therefore "out of play" in Real T= ime. Hildago should work to communicate better and treat people with respe= ct. He clearly is not doing that with us. =20 Thanks Chris