Message-ID: <13218924.1075845394309.JavaMail.evans@thyme> Date: Tue, 10 Apr 2001 19:22:00 -0700 (PDT) From: beta_041001@airmail.continental.com To: barbo@enron.com Subject: Important Notice - New eService Online Release Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: quoted-printable X-From: Continental Airlines Inc <Beta_041001@airmail.continental.com> X-To: paul.y'barbo <paul.y'barbo@enron.com> X-cc: X-bcc: X-Folder: \Y'Barbo, Paul\Y'Barbo, Paul\Inbox X-Origin: YBARBO-P X-FileName: Y'Barbo, Paul.pst =20 [IMAGE] [IMAGE] Tuesday, April 10, 2001 Dear continental.com = customer, We're Changing To Serve You Better This Thursday evening April = 12th 2001, we are launching a new version of our web reservations system, e= Service Online. This marks the start of an exciting new beginning as the r= eservations platform is 100% provided by Continental. We're making this ch= ange because our current product, while good, will not provide us with the = flexibility in the future to offer the features that will make travel arran= ging easier and to tailor the online Continental experience for you. Here= 's What You Need To Know: Your Profile Your profile information, including= your username (pybarbo) and password, has been transferred to the new vers= ion of eService Online. To protect your personal information, credit card = information has not been transferred. You will need to update your profile= . Your Itineraries Information on your reservations created before April 1= 2th will not be saved. If you want to keep a copy for your records, you wil= l need to print them prior to 9pm/CDT April 12th. This change does not aff= ect the status of any previous reservations and tickets, but you can not vi= ew them in the new eService Online. Signing In To enhance security, you = will have to sign in for each transaction session to reserve and purchase f= lights. This means you will have to use your password each time. To have = your password e-mailed to you click here . You are strongly encouraged to= sign in at the beginning of the travel arranging process. 24 Hour Hold O= ption To prepare for this Thursday's release we will be turning off the "Ho= ld for 24 hours" option. The "Hold" option will not be available between A= pril 10 and April 12. Here Are Some of the Changes More eTicketing The n= ew eService Online offers expanded opportunities for electronic tickets (eT= ickets). We can now provide eTickets for code share flights operated by No= rthwest Airlines or Northwest Airlink (CO5000-8059) and America West Airlin= es (CO2000-2349). Aircraft Seat Maps We rearranged the seat map pages for= easier viewing. We also enhanced the seat selection process and enabled El= ite-status available seating. Pricing The pricing system is enhanced to = deliver more current fares based on your selection of either "Search By Low= est Fares" or "Search By Schedule." We also added a gold star to denote "c= ontinental.com promotional fares," so you know for certain when you receive= a discounted, online-only airfare. Customer Service Our customer servic= e is streamlined and enhanced as Continental employees now handle all suppo= rt for online inquiries and reservations services. While we've made a num= ber of improvements to the overall experience, this new version may not, on= the surface, appear to offer significant benefits. These changes lay the = foundation for outstanding capabilities we have planned for the future. We= welcome your comments and suggestions as we move ahead. Based on feedback= from customers, we're already at work adding enhancements. Overall, we're= confident that you will appreciate the changes and improvements and look f= orward to continuing to serve you in the future. Sincerely, Continental Ai= rlines Inc. This is a one-time update e-mail. You have been sent this e-= mail as a registered eService Online user to inform you of this change in s= ervice. If you have questions or comments, or you would like to unsubscrib= e please reply to: eservice@coair.com This E-mail was sent to: paul.y'bar= bo@enron.com [IMAGE] [IMAGE] =09 [IMAGE]