Help and FAQs
If your problem is specific to assignments in a specific course, you should start by talking to your professor or teaching assistants to see if they can help you. If not, or your problem is with software, hardware, accounts, or other access issues, then you can submit a ticket to ITS using this link . Select "Software" or "Computers & Peripherals" as the type, whichever is more appropriate. Make sure you mention Zoo in the description so that the ticket makes it to the right people.
Yes, but such a request should come from a CS faculty member. If you are a student, talk to a professor about what you need and why you need it and they can submit a ticket for you.
To access the Zoo, you must be on the Yale Secure network. If you are on campus, double check which WiFi network you are connected to. If you are off campus, you will need to connect to the Yale VPN. If you don't have it set up, you can find instructions to do so here .
No! You can set up public key authentication which is more convenient and (arguably) more secure! Find instructions here .
No! You can use FastX to get a remote graphical desktop. It can also manage sessions so you can return to what you were doing if you are temporarily disconnected. Learn how to use FastX Find instructions here .
Yes, but if you do, please put everything back the way it was when you leave.